PAYMENTS:
a) All Cash Payments will require a 50% deposit through bank transfer & when the instructor arrives the rest will be paid in full.
If cash cannot be given before lesson, driver will cancel the lesson however bank transfer will be accepted. (Deposit is non- refundable)
b) A 25% cancellation fee will be charged for cancellations made 48 to 72 hours in advance, and a 50% cancellation fee will apply for cancellations made within 24 hours, whether due to a change of mind or any other reason.
c) When you purchase a package and schedule a session with the instructor, a $40.00 cancellation fee will apply if you decide to cancel with in 72 hours.
d) We do not offer any refunds once lesson has started.
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SAFE DRIVING:
a). Corrective footwear must be always worn while driving. If you are not wearing the required footwear, your instructor has the right to ask you to change immediately. If you refuse, your lesson will be cancelled, and is non-refundable.
b) AusDrive academy vehicles are equipped with cameras and audio recording devices for safety purpose.
c) If the instructor determines that the learner is driving unsafely or is under the influence of drugs or alcohol, they have the right
to cancel the lesson and take control of the vehicle. In such cases, the payment will not be refunded.
VICROADS DOCUMENTATION:
a) If the VicRoads officer or management does not accept your documentation, or you do not meet the criteria and your test is rejected by a VicRoads representative, the test will not proceed, and no refund will be issued​​​​​​​​​​​​.
b) On the day of your driving test, it is your responsibility to bring the necessary documents required by VicRoads. If you fail to bring the correct documents, the test will not proceed, and the fee is non-refundable.
c) You are responsible to have all documents, such as, overseas license, and completed logbook.
AUSDRIVE RULES:
a) Once the instructor arrives at your location, they will call you to meet them at the car. If you do not answer, the instructor will send a message to notify you of their arrival. If 10 minutes pass without a response, the instructor reserves the right to cancel the lesson without offering a refund or an opportunity to reschedule​​.
b) You will need to provide a photo of your digital ID. This should include your full name and the status of your license.
If your license is suspended, lessons will not be scheduled.
c) ​If the hazard test hasn't been scheduled before the test date and the test fee has already been paid, the test will not proceed, and the full payment will be non-refundable.
d) All packages are valid for three months from the purchase date and are non-refundable once purchased.
e) Lessons might be cancelled by your instructor due to adverse weather conditions before pickup. If that is the case, your lesson will be rescheduled with no charge.
FINES & DAMAGES:
a) The learner will be held responsible for any damages to the vehicle.
b) Any speeding tickets or other fines received while operating the vehicle will be the responsibility of the driver.